Contact

📞 +1 571 283 7120

✉️ [email protected]

📍 Oakland, California, USA

🌐 www.jessegorin.com

Interests

🎧 Music & Concerts

🥡 Cooking & Food

⚾️ Sports

Languages

🇺🇸 English

<aside> <img src="/icons/computer_green.svg" alt="/icons/computer_green.svg" width="40px" /> Customer Success & Implementation leader with 10+ years in restaurant‑tech and SaaS, specializing in POS integrations, onboarding, and large‑scale deployments. Proven ability to build strong client relationships, streamline go‑lives, and translate technical solutions into business outcomes. Experienced in leading cross‑functional teams, driving adoption, and ensuring customer retention through high‑touch engagement.

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Customer Success Management • SaaS Implementations • Onboarding & Training • POS Integrations (Aloha/NCR, Micros/Oracle, Revel, Brink, PosiTouch) • Project/Program Management • Stakeholder Management • Technical Support & Troubleshooting • Process Improvement • API Integrations • RFP/RFI • Salesforce (CRM & Service Cloud) • Zendesk • JIRA • GSuite/Office 365 • SQL/HTML/XML • GitHub

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Work History

Customer Success Manager

March 2026 - Present

• The Chowly Platform provides restaurant operators with everything they need to run their business profitably.

Solutions Engineer

January 2023 – August 2025

• Partnered with Sales and Customer Success to scope technical requirements and ensure seamless onboarding for enterprise and SMB clients.
• Coordinated multi‑location deployments, creating repeatable playbooks for pilots and full rollouts.
• Acted as technical liaison during implementations, troubleshooting POS/payment integrations and advising on best practices.
• Led customer enablement sessions and post‑launch support to drive adoption and satisfaction.

Manager, Customer Experience

January 2017 – November 2022

• Directed a team of Customer Experience Managers supporting national brands; launched a Quarterly Business Review (QBR) program to increase engagement and expansion.
• Oversaw complex POS integration projects, coordinating across Product, Engineering, and partner vendors.
• Implemented structured onboarding workflows that reduced time‑to‑value for new customers by streamlining menu management and API integrations.
• Acted as an escalation point for key accounts, ensuring renewals and upsell opportunities.

Education

B.A., Interdisciplinary Studies

August 2003 - May 2008

Minors: Business & Popular Culture

Skills

Skills